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Outlook Mapi Was Unable To Load Gsync.dll


Outlook Mapi Was Unable to Load Gsync.dll




Gsync.dll is a dynamic link library file that belongs to Google Apps Sync for Outlook, a tool that allows users to sync their Gmail, Google Calendar, and Google Contacts with Outlook. However, some users have reported that they encounter an error message when they try to open Outlook, saying that "Mapi was unable to load the information service gsync.dll". This error can prevent users from accessing their Outlook data and cause frustration. In this article, we will explain what causes this error and how to fix it.


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What Causes the Error?




There are several possible causes for the error "Mapi was unable to load the information service gsync.dll". Some of them are:


  • The gsync.dll file is missing, corrupted, or incompatible with the Outlook version.



  • The Google Apps Sync for Outlook tool is outdated or not configured properly.



  • The Outlook profile is damaged or has incorrect settings.



  • The MapiSvc.inf file, which contains information about the MAPI services, is modified or corrupted.



  • The Outlook client has a security update that blocks the gsync.dll file.



How to Fix the Error?




Depending on the cause of the error, there are different solutions that can help users fix the error "Mapi was unable to load the information service gsync.dll". Here are some of them:


  • Update or reinstall the Google Apps Sync for Outlook tool. Users can download the latest version of the tool from [here] and install it over the existing installation. This can help resolve any compatibility issues or configuration errors with the tool.



  • Repair or recreate the Outlook profile. Users can follow the steps in [this article] to repair or recreate their Outlook profile. This can help fix any damage or corruption in the profile that may cause the error.



Restore or edit the MapiSvc.inf file. Users can find the MapiSvc.inf file in one or more of the following locations:


  • C:\Windows\System32



  • C:\Windows\SysWOW64



  • C:\Program Files (x86)\Common Files\System\MSMAPI\1033




Users can try to restore a backup copy of the file from a previous system restore point, or edit the file manually to add or remove entries related to gsync.dll. Users can refer to [this post] for more details on how to edit the MapiSvc.inf file.


  • Disable or uninstall any security updates that block the gsync.dll file. Some Outlook security updates may block third-party DLL files that are not registered in MapiSvc.inf. Users can check if they have any such updates installed and disable or uninstall them. Users can refer to [this post] for more information on how to disable or uninstall security updates in Outlook.



Conclusion




The error "Mapi was unable to load the information service gsync.dll" can be caused by various factors and prevent users from accessing their Outlook data. However, by following the solutions mentioned in this article, users can fix this error and enjoy the benefits of Google Apps Sync for Outlook. If none of the solutions work, users can contact Microsoft or Google support for further assistance.


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